Refund & Cancellation Policy

Last updated: June 2025

We want every reader to have a positive experience. If you are not satisfied with your purchase, please contact us at hello@nitinbardia.in within the applicable window and we will do our best to resolve it.

1. Digital Edition (Online Reader + Portal Access)

Digital products are non-refundable once portal access has been activated and the online reader has been accessed. This is because the content is immediately available upon activation.

Exception: If you experience a technical issue that prevents you from accessing the portal or the book reader, and we are unable to resolve it within 48 hours of your report, you are entitled to a full refund. Contact us at hello@nitinbardia.in

2. Print Edition (Physical Book)

Cancellations requested before dispatch: full refund within 5-7 business days
Returns accepted within 7 days of delivery if the book is in its original, undamaged condition
Damaged or defective copies: full replacement or refund at our cost — contact us with a photo of the damage
Return shipping costs are borne by the customer unless the item is defective

3. Pre-orders

Pre-orders may be cancelled and fully refunded at any time before the book ships. Once the book has shipped or portal access has been granted, the standard refund policy above applies.

4. How to Request a Refund

Email hello@nitinbardia.in with subject line: "Refund Request — [Your Order ID]"
Include your full name, email used for purchase, and reason for refund
We will respond within 2 business days
Approved refunds are processed within 5-7 business days to your original payment method

5. Razorpay Payments

All refunds for payments made via Razorpay will be reversed to the original payment source (UPI, card, or bank account). Razorpay's standard refund timelines apply once we initiate the refund from our end.

6. Contact

Refund queries: hello@nitinbardia.in
Response time: within 2 business days